Return and Refund Policy - Digital Products

Please review our return and refund policy outlined below:

1. Returns

As digital goods are non-tangible, irrevocable products, we do not typically offer returns or exchanges for purchases made on our platform. Once a digital book has been purchased and downloaded, it is not eligible for return.

2. Refunds

We understand that certain circumstances may necessitate a refund, particularly if the digital content we supply you is faulty. You may be entitled to a full or partial refund under the following conditions:

• The cost of repair or replacement is disproportionate to the value of the digital content.
• Repair or replacement is impossible.
• Repair or replacement would be significantly inconvenient.
• Repair would take unreasonably long.
• Repair has been unsuccessful.

3. Faulty Downloads

If you encounter any issues with your downloaded digital content, such as corrupted files or technical errors, please get in touch with us using our Contact Form within 14 days of purchase. We will assess the issue and look to repair or replace any digital content that are of unsatisfactory quality, unfit for purpose or not as described before we determine if a refund is warranted based on the criteria outlined above.

4. How to Request a Refund

To request a refund for a faulty download, we may ask you provide the following information:

• Order number
• Description of the issue encountered
• Screenshots or other evidence, if applicable

You can reach out to our team using our Contact Form. We will review your request promptly and respond with further instructions.

5. Refund Exclusions

As stated above, as our digital goods are non-tangible, irrevocable products this refund policy does not apply to:

• Change of mind or purchase errors.
• Compatibility issues with devices or software not disclosed at the time of purchase.
• Failure to read or understand product descriptions or specifications.

6. International Orders

This return and refund policy is applicable to all customers, regardless of location or jurisdiction. However, customers are responsible for understanding their rights and obligations regarding digital purchases under their respective local laws and regulations. If you believe under the law of your jurisdiction that our return and refund policy does not apply, please use our Contact Form to get in touch and we'll launch an investigation.

UK Delivery & Returns - Physical Products

Please review our return and refund policy outlined below:

1. Returns

We accept returns for physical goods within 28 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.

3. Exchanges

If you need to exchange an item, please get in touch with us using the Contact Form. We will guide you through the exchange process and ensure that you receive the desired item promptly.

4. Damaged or Faulty Goods

In the unlikely event that your item arrives damaged or faulty, please contact us immediately using the Contact Form. We will arrange for a replacement or refund, depending on the nature of the issue. Please provide detailed information about the damage or defect, along with clear photographs if possible, to speed up the resolution process.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also recommend you obtain a tracking number as we cannot be held responsible or compensate for lost packages.

 6. How to Initiate a Return

To initiate a return, please follow these steps:

• Get in touch using our Contact Form to notify us of your intent to return the item.
• Package the item securely and include a copy of the order confirmation.
• Send the item to the address provided by our team.

7. Exclusions

Please note that this return and refund policy does not apply to:

• Digital goods, products or services.
• Items purchased on sale or clearance.
• Personalized or custom-made items.
• Perishable goods.
• Gift cards.

Modification of Policy

We reserve the right to modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding this policy, please don't hesitate to contact us.

Last Updated: 23 February 2024